Frequently Asked Questions – All You Need to Know
Got questions? We've got answers! Whether you're curious about our materials, returns, international shipping, or anything else, our FAQ page is here to make your Cocky experience as smooth as possible. Explore below to find quick answers to the questions we get asked the most. If you don’t see what you’re looking for, feel free to reach out – our team is always here to help.
What materials are used in Cocky Underwear products?
Our underwear is crafted from high-quality, sustainable materials to ensure comfort and durability.
How should I care for my Cocky Underwear?
We recommend machine washing in cold water and air drying to maintain the quality and longevity of your underwear.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and in their original condition and the tags attached. Please refer to our Returns & Exchanges page for more details.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email to monitor your delivery status.
Are your products eco-friendly?
Yes, sustainability is a core value at Cocky Underwear. We use eco-friendly materials and packaging to minimize our environmental impact.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations, perfect for gifting.
How can I contact customer support?
You can reach our customer support team via the Contact Us page on our website or by emailing support@cockyunderwear.com.
Where do I send my returns?
Please ship your returns shop 2/65 Princes Hwy, Fairy Meadow NSW 2519
Can I Try a Pair First?
Of course! You can purchase single pairs directly from our online store. Plus, with our "Love ‘Em Guarantee," if you don’t love your first pair (unworn and in its original packaging), we’ll refund you – no worries.
Can I Find Cocky in Stores?
Cocky is exclusively available on our website. This helps us ensure top-notch quality and a unique shopping experience for every order.
Where Are Cocky Undies Packaged and Dispatched?
Each pair is carefully prepared, packaged, and shipped from our HQ in Australia, ready to bring some Cocky comfort to you.
What About International Fees & Taxes?
All orders are charged in Australian (AUD) dollars. Please note that international orders may be subject to local customs fees, import duties, and taxes, which are the responsibility of the recipient. Customs policies vary, so we recommend checking with your local customs office for more information on potential charges.